FAQ
Frequently Asked Questions
Q: What Food and Drinks can I bring on ship?
A:
Wine or Champagne: Each guest of drinking age (21 and older) can bring one (1) sealed 750 ml bottle on embarkation day, carried on in hand luggage.
Non-Alcoholic Drinks: Up to 12 standard cans, bottles, or cartons (17 oz or smaller) of items like soda or bottled water are allowed per stateroom on embarkation day (must be in carry-on luggage, not checked bags).
Food: Small quantities of factory-sealed, pre-packaged snacks (like granola bars or crackers) are permitted. Homemade or perishable foods are not allowed
source: internet
Q: What’s included with my cruise fare?
A: Included are: Food, drinks (fountain drinks in buffet), cruise insurance, mandatory gratuities
Q: What's not included with my cruise fare?
A: Wifi, drink package, specialty dining, room service charge, excursions
Wifi package: www.royalcaribbean.com/booked/cruise-ship-wifi
Drink package : www.royalcaribbean.com/booked/beverage-packages
Specialty dining:
CHOPS-GRILLE: www.royalcaribbean.com/content/dam/royal/resources/menus/chops-grille-menu-sample.pdf
IZUMI: www.royalcaribbean.com/content/dam/royal/resources/menus/izumi-menu-sample.pdf
GIOVANNIS: www.royalcaribbean.com/content/dam/royal/resources/menus/giovannis-table-menu-sample.pdf
Excursion/Shore Excursion options: Link is accessible via My Royal Cruise account after reservation and payment completed
Q: Room service cost?
A: Royal Caribbean charges a flat delivery fee of $7.95 plus an 18% gratuity (totaling about $9.38) per room service order on Vision of the Seas
Q: For check-in, do I have to put a credit card or debit card on file or can I use cash?
A: www.royalcaribbean.com/faq/questions/seapass-copy-request
Q: What is the Embarkation and Disembarkation port in Puerto Rico
A: The Royal Caribbean cruise ship Vision of the Seas departs from Pan American Pier 2 at the Port of San Juan in Puerto Rico
Address: Calle Muelle, Isla Grande, San Juan, Puerto Rico 00901
Q: How far is Pan American Pier 2 at the Port of San Juan in Puerto Rico from OLD SAN JUAN
A: Pan American Pier 2 at the San Juan Cruise Port is about 2.5 to 3 miles away by road from Old San Juan (about 10-15 minutes Taxi ride)
Q: How far is Pan American Pier 2 at the Port of San Juan in Puerto Rico from San Juan Airport?
A: Pan American Pier 2 at the Port of San Juan is about 8 miles (12.8 km) away from Luis Muñoz Marín International Airport (SJU) ; About 15-20 minutes; Approx $25
Hotel Options in San Juan?
Q: Can I fly-in on the day of the cruise?
A: Although the cruise depart late afternoon. It is recommended to arrive San Juan at least 1 day before cruise departure
Q: What time does the ship leave?
Q: Ship leaves at 6:00 PM (Your boarding time will be assigned by Royal Caribbean when you complete your online check-in process)
Q: At what time does the ship return from the trip?
A: Ship return at 6AM (but disembarkation might be around 7 or 8 am). If flying out of San Juan the same day, then leave plenty of time between disembarkation time and your flight time